Yes, we are fully owned and managed by Triba-East Travel Sdn Bhd with SSM No. 7543520A and Licensed No. 4872 from the Malaysia Ministry of Tourism and Culture. We area also Matta Association with membership no : MA2648.
We welcome and happy to serve everyone any time within our business hour. However, for safety issue, we do not accept any payment in cash term basis during your visit, and no instant purchase for any E-ticket/Voucher. Therefore, we will encourage to just click online to book and pay as it is always more convenience and safer to have instant receipt upon your payment.
Basically, we are expertise in major countries ground arrangement and worldwide attraction tickets as well as activities to enhance your holidays. We have 15 years experiences in the industry and we are ready to serve any of your traveling need by inspired with excellent ideas.
We specialise into travel planning and designed into various itinerary that suit your need from company trip, family trip to couple trip, student trip and buddy to travel together.
As for the type of products, first, we are whole sale agents in Malaysia for Attraction Tickets that enable you plan your visit with pre booked E-Ticket or Voucher for entering to a park, seeing a show, boarding a cruise ride, dinner at a special place that allowed you to skip the Que and save the hassle.
Second, we offers activities during travel such as Day Tours that consist of 1-2 Days tour arrangement with itinerary, some meals and guide services. This gives a flexibilities to your holiday planning where you can select certain places and activities at your preference throughout the whole duration of holidays.
Third is Ground Packages, which is a combination of few days program with accommodation arrangement, tours with attraction tickets, meals and guide services. This saved lots of your time to figure out yourselves the main attraction or must visit "places of interest" at the countries or city you are going to visit. Good for first time visitor, family and company trip that need an exclusive arrangement.
Then we have Flight Packages which consist of group tours with flight arrangement or private tour with flight arrangement. This required a fix departure date and group size is defer from packages.
You may also book all kind of Cruise Holiday Packages offers here.
You may also book our services for airporttTransfer, car renting, WIFI device rentingl, travel insurance and Australia ETM Visa application online or offline.
You may browse through our websites for product you wish to Book Now and read. The product information page will stated clearly the introduction and major information about the product. On the right side, it is a booking widgets with calendar and below it will be the extra information about the product chosen including the tour types, product validity, inclusion and exclusion of the packages, etc.,
You may contact us and inform us what you are looking for and we will get back to you within 24 hours. Or you may also call us at 1700 81 6671 and speak to a Tour Planners for immediate information if the product is available offline.
Unfortunately you may not do that. The new price could be apply for new validity period. Please come back to visit us when the date is near and looking forward our new promotion. Or you may contact us via phone or email for us to tailored made for you and send you the proposal with a valid quotation
On the product page, please follow the steps below:
(1) Select the visiting date, number of adult and children then Click Book Now.
(2) Fill up the information of Buyers (yourself) and Traverlers (you or others if you are buying for some one else) and all others information required.
(3) Check out with the payment gateway by selecting the most comfortable payment method to you.
(4) Received an confirmation email of your booking with Order Number. Keep the Order number for your future checking reference. it is also served as your receipt of payment.
Yes, please sign-up as our guests and check out. You will be able to login to see your booking status and amount spent with history of purchase, discount coupon and wish-list, etc., All sign-up guests will have special offers code from time to time.
Please contact us at 1700 81 6671 to make special arrangement. Kindly noted that there will be additional charges for urgent booking as promotional tickets are only apply to pre-booked arrangement. As for packages, you will probably have limited choices of hotels or higher air fare, etc apply during last minutes booking.
Yes, it is always advisable to have Travel Insurance to protect yourself and families, if you are frequent travellers, an annual insurance policy is suitable for you. The normal flight insurance is different from Travel Insurance as the coverage for a proper Travel Insurance is to cover you pre tour and during tour.
You will received the bank notification of your payment to us. Following by the confirmation email from us with the Order Number for your purchase. It is served as the proof of booking with payment too. Please keep the Order Number for your checking reference. The E-Tickets/Voucher will be sent before departure. Usually 3 days before departure for Attraction Ticket and activities and 7 Days for all ground tour arrangement) then 14 days fFor packages with flight arrangement or company trip arrangement. Lastly, for Cruise tours arrangement, the Boarding Pass will be sent any day before departure as long as the cruise company released it to agents.
The Order number generated when you check out is the reference for you to check with us. However you will received an email confirmation within 48 hours. For manually bank in to any booking you wish to make,, please ensure you email us the payment proof and your order number for speedy processing.
Please scroll down to the bottom of the emails especially if you are using gmail. Normally hotmail and yahoo user will find it difficult to get it, please provide gmail in this case . If you still cannot find the attachment, you may request us to send via WhatsApp for those that no required you to print. Or please contact us at 1700 81 6671 for immediate attention.
Yes, we always send you as early as possilble, please noted it is always top urgent request and last minutes purchase to be taken care during non peak season, therefore we appreciate your kind patient on this. On top of that, kind ensure all information required for us to proceed with booking is sufficient to avoid any late issues.
Please contact 1700 81 6771 or whatsapp us. Please note there will be some amendment changes involve for certain products however there will be strictly no amendment can be made once the e-ticket/voucher has been issued.
Referring to Attraction Ticket with fixed date ticket, no amendment is allowed. Fo open dated tikcet, you may return for visit within the validity date of the tickets. As for Typhoon type of weather that caused the park or services ceasing operation, the management of the Attraction will allow your to make other arrangement based on each company policies. The arrangement shall direct made to them at the management office during your visit.
We will requited all booking proceed to check out with amount that required wither it is a deposit or full payment of the products/packages. In case you just like our packages and would consider to confirm later, you may just add it to the Wishlist. The price changed without prior notice, and it shall be based on the day you proceed to check out.
We accept any payment made by Visa and MasterCard, as well as online bank transfer and payment offline based on your preferences. All online payment will have receipt instantly and you don't have to do anything to proof us your payment unless the system do not send you the receipt. In case your payment is banked in manually, please send us the payment proof to firstname.lastname@example.org immediately for updating to secure your booking under promotion especially during travel fair period.
Unless otherwise specified, all prices are displayed in Ringgit Malaysia (MYR) with option to change to Singapore Dollars ($) and Indonesia Rupiah (IDR) and all charges made are in Ringgit Malaysia (MYR). If you are using a non-Malaysia credit card, you should check with your bank for details on currency conversion charges. Your non Malaysia credit card may charge you a fee for processing purchases made in Ringgit Malaysia (MYR)
You may just make payment with your debit card and obtained the receipt instantly. You may also transfer cash online or payment offline by cash or cheques. Then notify us via email to email@example.com with your payment proof.
Please send us your company name and GST number. We will prepare to send you at the following months before 10th of the month. In case of urgency, kindly stated in the email the date you need the Tax-Invoice for your near submission.
Yes, you may email us the changes within 48 hours after your payment done. If you need to amend later than 3 working days, not every purchase can amend, it is depends on your departure and visiting date also. Not all products can changed travelers information.
Please kindly email your request and we will reply you asap. Please do not call us 1700 81 6671 for confirmation of amendment as all amendment need black and white request and we will provide confirmation in email to avoid mis understanding and mis arrangement. for details information please refer to Cancellation and Amendment.
Yes, it is compulsory for Travel Agent to include it into the packages. However, it is not compulsory for one to travel with Travel Insurance. In this case, if you are comfortably travel without travel insurance coverage, please sign us the Disclaimer Form for us to exclude it from your packages. However, the normal tour fare stated is always not include the Travel Insurance and it is under others services.
The insurance covers the following types of emergencies.
Reimburses up to XXXXX a day for reasonable additional expenses if delayed for 12 hours or more due to:
• Carrier delay such as mechanical difficulties or weather.
• Lost passport, money, or travel documents.
• Natural disaster.
• Injury or sickness of the Insured or Traveling Companion.
Description of Coverage
Unforeseen sickness, injury, or death of the Insured, a Traveling Companion, Immediate Family Member, or Business Partner. (Certain exclusions apply.) Requires medical documentation from a licensed M.D. Pre-existing medical conditions may be excluded.
The Insured’s principal residence being made uninhabitable by fire, flood or similar natural disaster, vandalism, or burglary.
• The Insured(s) being subpoenaed, required to serve on jury duty, hijacked, or quarantined.
• Being involved in or delayed due to an automobile accident en route to departure.
• Inclement weather that causes complete cessation of services for 24 hrs.
• Strike, resulting in the complete cessation of travel services at the point of departure and/or destination.
• A Terrorist Incident in a City listed on the Insured’s itinerary (Please see the specific wording for your state included in the certificate of coverage).
• A delay due to theft of passports or visas specifically required for the Insured’s Trip.
• Insured or a Traveling Companion being the victim of a Felonious Assault within 10 days prior to his/her departure date.
Reasons not covered:
• Carrier-caused delays such as mechanical difficulties
• Travel arrangements cancelled by the tour operator, airline, or cruise line.
• Change in plans (“I just don’t want to go.”).
• Normal pregnancy or childbirth.
• Financial circumstances (“I can’t afford to go.”).
• Business or contractual obligations (“My boss changed my vacation.”).
• Any government regulation or prohibition, war, civil disorder. (Unless otherwise covered specifically in the policy).
Description of Coverage
Great ! Please sign us the Disclaimer Form for our record.
The insured party should contact muslimcuti.com at 1700 81 6671. Be prepared with dates of travel, ticket numbers, passenger’s names and details of the reason for the claim including police report, medical documentation, value and receipt for the valuable items claimed if applicable.
When passengers travel, they will be required to provide the following Secure Flight Passenger Data (SFPD) when making a reservation:
• Full Name as it appears on government-issued I.D that you will be traveling with.
• Date of Birth
• Information that stated on the passport
• Home Address
• Contact number
An Australian ETA (Electronic Travel Authority) is an electronically stored authorization for travel to Australia, in other words, you are not require to have a paper documentation or a stamp in your passport.U.S. and Canadian citizens and about 25 other nationalities can take advantage of Australia's new use of technology for immigration clearances. An ETA is valid for you to stay in Australia for up to three months at a time, for up to 12 months after the visa is granted.
We are agent specialised in providing service on submitting all application but after the result granted. we have no right to interfere and If the application is being rejected or not approved, you will need to contact the local Australia Embassy office and you may requested to send additional information to them directly. The email shall be firstname.lastname@example.org.Additional supporting documents
The Department may requires you to provide additional information to determine that you genuinely intend to visit Australia for tourism or business visitor purposes. To assess your application, you need to provide a decision maker with information about yourself. This includes information about your intended travel and your personal circumstances.
You should provide:
1. A statement and itinerary regarding your intended stay and activities in Australia. Please include evidence of any arrangements made (if any).
2. A list of your immediate family members (including full names and dates of birth), indicating which of these family members will be travelling with you.
3. Details of other travelling companions or people accompanying you on the trip other than family members. Please include their full name and date of birth.
4. Details of all family, friends and contacts in Australia. Please include their full names and dates of birth. Please indicate if they are Australian citizens or permanent residents. If not, please indicate visa status and reason for their stay in Australia.
5. Evidence of your employment / commitments. This could be:
a. A statement from the employer indicating your annual salary and that you have approved leave for your travel to Australia, or
b. If you and/or your sponsor are self-employed, business registration documents and financial records for the business (such as bank statements), or
c. Other evidence of incentives to return such as education or other commitments in your home country.
If you are not employed, please provide other evidence of your financial capacity or evidence from the person who supports you (including evidence of your relationship with that person).
6. Bank statements showing at least the previous two months’ transactions. Please include all bank accounts that you and/or your sponsor hold.
Email the required information to email@example.com. Emails should not exceed 5MB (messages that exceed size limits will be rejected by email servers). Please send one email per application. Quote your passport number in the subject line of your email.
Applications that do not include all required information will experience delays, or may be decided on the basis of material already before an officer.