IS Triba=East a lisenced Travel Agent in Malaysia?
Yes, we are fully owned and managed by Triba-East Travel Sdn Bhd with SSM No. 7543520A and Licensed No. 4872 from the Malaysia Ministry of Tourism and Culture. We area also Matta Association with membership no : MA2648.
Where your office company located?
Please find us at D-4-3,  Cheras Centre Point, Medan Connaught, No1, Jalan 3/144A, Cheras,56000 Kuala Lumur, Malaysia.
What is your business hour?
10:00am - 7:00pm (Monday-Friday) 10:30am-3.30pm (Saturday)
Is calling your hotline number 1700 81 6671 expensive ?
No worries, it is being charged as normal land line calls if you called from Malaysia.
Can I do walk in for purchase any product with you?
We welcome and happy to serve everyone any time within our business hour. However, for safety issue, we do not accept any payment in cash term basis during your visit, and no instant purchase for any E-ticket/Voucher. Therefore, we will encourage to just click online to book and pay as it is always more convenience and safer to have instant receipt upon your payment. 
Can I go to your office to collect the E-ticket/Voucher?
All e-ticket sent to you via email before departure or upon your arrival if any urgent purchase.
Could you visit us to discuss about it if we are in the midst of planning of our company trip?
Yes, our consultant will be able to assist to meet up with your team at your convenient time to provide further information about your upcoming company trip.
What is the major products that Triba-East mastered into?
Basically, we are expertise in major countries ground arrangement and worldwide attraction tickets as well as activities to enhance your holidays. We have 15 years experiences in the industry and we are ready to serve any of your traveling need by inspired with excellent ideas.
 
What is products or packages or services i could get from Triba-East Travel?
We specialise into travel planning and designed into various itinerary that suit your need from company trip, family trip to couple trip, student trip and buddy to travel together. As for the type of products, first, we are whole sale agents in Malaysia for Attraction Tickets that enable you plan your visit with pre booked E-Ticket or Voucher for entering to a park, seeing a show, boarding a cruise ride, dinner at a special place that allowed you to skip the Que and save the hassle. Second, we offers activities during travel such as Day Tours that consist of 1-2 Days tour arrangement with itinerary, some meals and guide services. This gives a flexibilities to your holiday planning where you can select certain places and activities at your preference throughout the whole duration of holidays. Third is Ground Packages, which is a combination of few days program with accommodation arrangement, tours with attraction tickets, meals and guide services. This saved lots of your time to figure out yourselves the main attraction or must visit "places of interest" at the countries or city you are going to visit. Good for first time visitor, family and company trip that need an exclusive arrangement. Then we have Flight Packages which consist of group tours with flight arrangement or private tour with flight arrangement. This required a fix departure date and group size is defer from packages. You may also book all kind of Cruise Holiday Packages offers here. You may also book our services for airporttTransfer, car renting,  WIFI device rentingl, travel insurance and Australia ETM Visa application online or offline.
How do i know your packages information or product type?
You may browse through our websites for product you wish to Book Now and read. The product information page will stated clearly the introduction and major information about the product. On the right side, it is a booking widgets with calendar and below it will be the extra information about the product chosen including the tour types, product validity, inclusion and exclusion of the packages, etc.,
Is your package muslim friendly?
Yes,our muslim package is friendly and treat customer in a good way.
Is the products and pacakges valid for all nationality?
No, some of our package are not eligible for all nationality, do check the detail before you purchase.
Are those tickets price valid to use on weekend and public holiday?
Yes, these tickets are valid for any day unless stated otherwise.
For Attraction tickets, are all of them available for multi entry ?
Not all attraction allow multi entry. Please refer to each attraction official website or obtained the information at the customer service counter during your visit.
Who should i look for if i need some special requirement or tailored made program for my travel?
Kindly call us at 1700 81 6671 and speak to a Tour Planners or email us to hello@tribaeast.com
What if i cant find products or packages that i want on your website?
You may contact us and inform us what you are looking for and we will get back to you within 24 hours. Or you may also call us at 1700 81 6671 and speak to a Tour Planners for immediate information if the product is available offline.
I am planning to go end of the year, but your product is only valid till 31 Oct only. Can i purchase at the same price for my visit on December?
Unfortunately you may not do that. The new price could be apply for new validity period. Please come back to visit us when the date is near and looking forward our new promotion. Or you may contact us via phone or email for us to tailored made for you and send you the proposal with a valid quotation
How do i proceed with my booking?
On the product page, please follow the steps below: (1) Select the visiting date, number of adult and children then Click Book Now. (2) Fill up the information of Buyers (yourself) and Traverlers (you or others if you are buying for some one else) and all others information required. (3) Check out with the payment gateway by selecting the most comfortable payment method to you. (4) Received an confirmation email of your booking with Order Number. Keep the Order number for your future checking reference. it is also served as your receipt of payment.
Do i have to sign-up during check out
Yes, please sign-up as our guests and check out. You will be able to login to see your booking status and amount spent with history of purchase, discount coupon and wish-list, etc., All sign-up guests will have special offers code from time to time.
Is there any minimum purchase?
Yes, unless it is stated otherwise minimum 2 person/tickets for common products.
If i decided to visit the Attraction or depart for a short weekend, how could i get it done?
Please contact us at 1700 81 6671 to make special arrangement. Kindly noted that there will be additional charges for urgent booking as promotional tickets are only apply to pre-booked arrangement. As for packages, you will probably have limited choices of hotels or higher air fare, etc apply during last minutes booking.
Do i still need to have other Travel Insurance If i have booked my own flight with insurance covered?
Yes, it is always advisable to have Travel Insurance to protect yourself and families, if you are frequent travellers, an annual insurance policy is suitable for you. The normal flight insurance is different from Travel Insurance as the coverage for a proper Travel Insurance is to cover you pre tour and during tour.
I've just completed my online booking, how do I receive my E-Ticket/Voucher?
You will received the bank notification of your payment to us. Following by the confirmation email from us with the Order Number for your purchase. It is served as the proof of booking with payment too. Please keep the Order Number for your checking reference. The E-Tickets/Voucher will be sent before departure. Usually 3 days before departure for Attraction Ticket and activities and 7 Days for all ground tour arrangement) then 14 days fFor packages with flight arrangement or company trip arrangement. Lastly, for Cruise tours arrangement, the Boarding Pass will be sent any day before departure as long as the cruise company released it to agents.
After I sent my full details and bank in slip, How can I ensure my booking is confirm?
The Order number generated when you check out is the reference for you to check with us. However you will received an email confirmation within 48 hours. For manually bank in to any booking you wish to make,, please ensure you email us the payment proof and your order number for speedy processing.
That is no attachment found even I get the email stated my purchase is ready?
Please scroll down to the bottom of the emails especially if you are using gmail. Normally hotmail and yahoo user will find it difficult to get it, please provide gmail in this case . If you still cannot find the attachment, you may request us to send via WhatsApp for those that no required you to print. Or please contact us at 1700 81 6671  for immediate attention.
Can i request for sending the E-Ticket early?
Yes, we always send you as early as possilble, please noted it is always top urgent request and last minutes purchase to be taken care during non peak season, therefore we appreciate your kind patient on this. On top of that, kind ensure all information required for us to proceed with booking is sufficient to avoid any late issues.
If i depart early and visit the places of interest later?
Yes, you may inform us about the departure date and the visit date, for we will still send you the E-Ticket/Voucher before your departure
Is that possible I can amend my booking, after the booking is made?
Please contact 1700 81 6771 or whatsapp us. Please note there will be some amendment changes involve for certain products however there will be strictly no amendment can be made once the e-ticket/voucher has been issued.  
Can i get a refund if there is bad weather on my visiting day?
Referring to Attraction Ticket with fixed date ticket, no amendment is allowed. Fo open dated tikcet, you may return for visit within the validity date of the tickets. As for Typhoon type of weather that caused the park or services ceasing operation, the management of the Attraction will allow your to make other arrangement based on each company policies. The arrangement shall direct made to them at the management office during your visit.
Whom should I contact if there have any emergency occur?
Yes, please contact 1700 81 6771 or whatsapp +60123281900.
Can I book and without proceed to pay during check-out?
We will requited all booking proceed to check out with amount that required wither it is a deposit or full payment of the products/packages. In case you just like our packages and would consider to confirm later, you may just add it to the Wishlist. The price changed without prior notice, and it shall be based on the day you proceed to check out.
Is GST or SST inclusive
Basically sales taxes will be inclusive if there Is any. Taxes like airport taxes will be stated clearly and It is always exclusive in the tour fare and required you to pay later before departure.
Is the payment process secure?
Yes. We are using secured payment gateway.
How can I apply my promote code?
Promote code will be provided if there is any. Check out our promo code gallery whenever you are browsing our website. You may key-in your valid promo or discount code during check out.
What types of Credit Cards are accepted?
We accept any payment made by Visa and MasterCard, as well as online bank transfer and payment offline based on your preferences. All online payment will have receipt instantly and you don't have to do anything to proof us your payment unless the system do not send you the receipt. In case your payment is banked in manually, please send us the payment proof to hello@tribaeast.com immediately for updating to secure your booking under promotion especially during travel fair period.
What is the Credit Card Transaction and Currency Conversion Fees ?
Unless otherwise specified, all prices are displayed in Ringgit Malaysia (MYR) with option to change to Singapore Dollars ($) and Indonesia Rupiah (IDR) and all charges made are in Ringgit Malaysia (MYR). If you are using a non-Malaysia credit card, you should check with your bank for details on currency conversion charges. Your non Malaysia credit card may charge you a fee for processing purchases made in Ringgit Malaysia (MYR)
What if I do not have a credit card?
You may just make payment with your debit card and obtained the receipt instantly. You may also transfer cash online or payment offline by cash or cheques. Then notify us via email to hello@tribaeast.com with your payment proof.
How do i request a Tax-Invoice for my booking
Please send us your company name and GST number. We will prepare to send you at the following months before 10th of the month. In case of urgency, kindly stated in the email the date you need the Tax-Invoice for your near submission.
I want to make changes to my reservation. Will I be charged a fee?
Yes, you may email us the changes within 48 hours after your payment done. If you need to amend later than 3 working days, not every purchase can amend, it is depends on your departure and visiting date also. Not all products can changed travelers information. Please kindly email your request and we will reply you asap. Please do not call us 1700 81 6671 for confirmation of amendment as all amendment need black and white request and we will provide confirmation in email to avoid mis understanding and mis arrangement. for details information please refer to Cancellation and Amendment.
Is the Travel Insurance compulsory?
Yes, it is compulsory for Travel Agent to include it into the packages. However, it is not compulsory for one to travel with Travel Insurance. In this case, if you are comfortably travel without travel insurance coverage, please sign us the Disclaimer Form for us to exclude it from your packages. However, the normal tour fare stated is always not include the Travel Insurance and it is under others services.
What is Travel Insurance covered ?
The insurance covers the following types of emergencies. Reimburses up to XXXXX a day for reasonable additional expenses if delayed for 12 hours or more due to: • Carrier delay such as mechanical difficulties or weather. • Lost passport, money, or travel documents. • Natural disaster. • Injury or sickness of the Insured or Traveling Companion. Description of Coverage
What is Flight Insurance covered?
Unforeseen sickness, injury, or death of the Insured, a Traveling Companion, Immediate Family Member, or Business Partner. (Certain exclusions apply.) Requires medical documentation from a licensed M.D. Pre-existing medical conditions may be excluded. The Insured’s principal residence being made uninhabitable by fire, flood or similar natural disaster, vandalism, or burglary. • The Insured(s) being subpoenaed, required to serve on jury duty, hijacked, or quarantined. • Being involved in or delayed due to an automobile accident en route to departure. • Inclement weather that causes complete cessation of services for 24 hrs. • Strike, resulting in the complete cessation of travel services at the point of departure and/or destination. • A Terrorist Incident in a City listed on the Insured’s itinerary (Please see the specific wording for your state included in the certificate of coverage). • A delay due to theft of passports or visas specifically required for the Insured’s Trip. • Insured or a Traveling Companion being the victim of a Felonious Assault within 10 days prior to his/her departure date. Reasons not covered: • Carrier-caused delays such as mechanical difficulties • Travel arrangements cancelled by the tour operator, airline, or cruise line. • Change in plans (“I just don’t want to go.”). • Normal pregnancy or childbirth. • Financial circumstances (“I can’t afford to go.”). • Business or contractual obligations (“My boss changed my vacation.”). • Any government regulation or prohibition, war, civil disorder. (Unless otherwise covered specifically in the policy). Description of Coverage
How do i file a claim?
Great ! Please sign us the Disclaimer Form for our record. The insured party should contact muslimcuti.com at 1700 81 6671. Be prepared with dates of travel, ticket numbers, passenger’s names and details of the reason for the claim including police report, medical documentation, value and receipt for the valuable items claimed if applicable.
If i change my mind and dont travel, does the insurance cover that?
NO, the insurance is for emergency and unexpected delays prior and during travel. Please review the covered conditions by clicking the link : Description of Coverage
What if we already have own travel insurance?
Great ! You may only need to sign us the Disclaimer Form for us to remove the insurance charge if there is any.
What Passenger data is required for Australia ETA Visa?
When passengers travel, they will be required to provide the following Secure Flight Passenger Data (SFPD) when making a reservation: • Full Name as it appears on government-issued I.D that you will be traveling with. • Date of Birth • Gender • Information that stated on the passport • Home Address • Contact number
What is an Australian ETA and am I eligible to get it?
An Australian ETA (Electronic Travel Authority) is an electronically stored authorization for travel to Australia, in other words, you are not require to have a paper documentation or a stamp in your passport.U.S. and Canadian citizens and about 25 other nationalities can take advantage of Australia's new use of technology for immigration clearances. An ETA is valid for you to stay  in Australia for up to three months at a time, for up to 12 months after the visa is granted.
When should I start appling for Australian ETA?
You are advised to submit the application at least one month before your intended traveling date. We will advise the applicants not to make travel commitments until advised of a visa grant.
What if my application is not approve by the Australia Authority?
We are agent specialised in providing service on submitting all application but after the result granted. we have no right to interfere and If the application is being rejected or not approved, you will need to contact the local Australia Embassy office and you may requested to send additional information to them directly. The email shall be etakl@dfat.gov.au. Additional supporting documents The Department may requires you to provide additional information to determine that you genuinely intend to visit Australia for tourism or business visitor purposes. To assess your application, you need to provide a decision maker with information about yourself. This includes information about your intended travel and your personal circumstances. You should provide: 1. A statement and itinerary regarding your intended stay and activities in Australia. Please include evidence of any arrangements made (if any). 2. A list of your immediate family members (including full names and dates of birth), indicating which of these family members will be travelling with you. 3. Details of other travelling companions or people accompanying you on the trip other than family members. Please include their full name and date of birth. 4. Details of all family, friends and contacts in Australia. Please include their full names and dates of birth. Please indicate if they are Australian citizens or permanent residents. If not, please indicate visa status and reason for their stay in Australia. 5. Evidence of your employment / commitments. This could be: a. A statement from the employer indicating your annual salary and that you have approved leave for your travel to Australia, or b. If you and/or your sponsor are self-employed, business registration documents and financial records for the business (such as bank statements), or c. Other evidence of incentives to return such as education or other commitments in your home country. If you are not employed, please provide other evidence of your financial capacity or evidence from the person who supports you (including evidence of your relationship with that person). 6. Bank statements showing at least the previous two months’ transactions. Please include all bank accounts that you and/or your sponsor hold. Email the required information to etakl@dfat.gov.au. Emails should not exceed 5MB (messages that exceed size limits will be rejected by email servers). Please send one email per application. Quote your passport number in the subject line of your email. Applications that do not include all required information will experience delays, or may be decided on the basis of material already before an officer.