terms and conditions for muslimcuti.com

General Terms of Use

All products and services are open for Malaysian and Non-Malaysian unless stated specifically on each product information page.

Attraction Tickets (AT) are entrances passes and tickets allow you to visit the specific places of interest or aking rides of cable cars, seeing some special performance, etc.,  that required fees. It shall comes in many types of tickets such as Fix Date/Open Date, Fix Time or Fix Seats,

And some tickets is QR Code scanning available on mobile and some need to print out to show to the particular ticketing counter. Some tickets and Passes also comes with meal vouchers, discount vouchers that attached or separate from the main ticket/pass, nationality and validity of the tickets/passes also important to check, therefore you are advised to read and check the details of product information before purchase to ensure a smooth journey.

Booking are valid for minimum 2 person to travel.

Day Tours Packages (DT) are valid for all nation world wide traveler with English Speaking Guide services as original basis unless it stated different.

Itinerary is listed with recommended tips  while other information are highlighted with the Icon & Info on the right side of the product list. Information about Tour type, minimum person to book, languages and nationality, meals and transfer, etc., are listed and important for you to read and understand.

Booking are valid for minimum 2 person to travel. Free seating on the coach.

Ground Packages (GP) are tour packages that consist of hotel accommodation and tours services. Normally, those packages are valid for all Malaysian and Malaysia Social/Work/Study Permit Holder as original basis unless it stated different.

Itinerary with hotel selected is listed with recommended tips while other information are highlighted with the Icon & Info on the right side of the product list. Information about Tour type, minimum person to book, languages and nationality, meals and transfer, etc., are listed and important for you to read and understand.

Booking Terms :
(i) Valid for minimum 2 person to travel and based on twin or triple room sharing for hotel packages.
(ii) Hotel room is subject to availabilities and similar class of hotel will be given.
(iii) Single occupancy is subject to surcharge and please contact us if it is not stated in the product information page. Group of 3 person shall be triple sharing in one room.
(iv) All others request for instant hotel room arrangement shall be stated in a separate email sent to us as request to the hotel.
(v) Specific meals and equipment disable person and others request shall be in the email if you have special request for the arrangement.

Flight Packages (FP) are tour packages that consist of flight arrangement, hotel accommodation and tours services. Normally, those packages are valid for all Malaysian and Malaysia Social/Work/Study Permit Holder as original basis unless it stated different.

Itinerary with hotel selection and flight details are listed with recommended tips while other information are highlighted with the Icon & Info on the right side of the product list. Information about Tour type, minimum person to book, languages and nationality, meals and transfer, etc., are listed and important for you to read and understand.

Booking Terms :
Refer to Booking Terms for GP from (i-v)
(iv) Flight details shall be subject to airlines final arrangement, weather conditions and all other unforeseen circumstances. Deviation also subject to airlines final arrangement and shall incurred additional charges.

Cruise Packages (CP) is cruising holiday packages conducted by individual cruise company that may sailed from Malaysia or other countries. Price for the package does not inclusive of the air fare or any form of transportation to the departure destination. All cancellation and amendment charges shall follow each company policies.

Booking Terms :
Refer to Booking Terms for GP from (i-v) Check out before the cruise ended at the arrival port is not allowed. Pregnancy women above 24 weeks strictly not allowed to board for cruising. those pregnant within 24 weeks shall obtain the medical letter from certified doctor to ensure safety of cruising.  

Others (WIFI Rental- WF / VISA Application-VS / Car Rental- CR / Airport Transfer-AP / Hotel Transfer-HT) are others services for your joyful holidays.

Important Terms of Use

Tour Fares are based on current airfares, service prices, with or without government tax and market exchange rates, applicable at time of print or quotation received and are subject to change with or without prior notice.

Tour Fares include as shown on our web site, includes items as indicated on specific packages, for instant, airport transfer (if any) and meals (if any), as specified in the tour itineraries.

Tour Fares excludes required to be settled offline for instant, guide tipping, fuel charges, airport taxes, airport security taxes, airline insurance charges, visa fees, travel insurance, custom user fees as specified by the airline and airport authorities parties. Those expenses for laundry, excess baggage charges, beverages, room service, gratuities to airport and hotel porters, and all items of a personal nature are not collected in advance.

Payment for products and services shall be collected online with online transfer or debit and credit card  for deposit of RM RM 100-1000 with no extra charges. DIscounts in any form shall be deducted from the Full payment and it shall be collected within 7 days from the deposit date or specific arrangement shall be agreed within 7 days from the deposit made. All other charges for instant tips or surcharges shall be settled in full before travel.

Currency. All tour fares shown are Ringgit Malaysia (MYR), Singapore Dollar (SGD $) and Indonesia Rupiah (IDR) for easy comparison. Upon checking out, the payment charge to you will be only in ringgit Malaysia, MYR.

GST is inclusive for all Malaysia products. Tax invoice shall be requested for GST submission purposes via email providing full information of your compamy.

Surcharge and Compulsory Dinner applies during peak seasons, weekends, public holidays, eve of public holidays, and school holidays.

Please refer to us for the High Season Surcharge Listing. In case you do not agreed on the High Season Surcharge, please provide choices of date of travel with in non peak season.

Service charge for credit card payment is waived for deposit collected.

Child Fare.

For Attraction Ticket (AT) You are advised to check on each product information for some product define children based on different age level or height level.

For Ground Packages [GP] Children fare apply normally for child age between 2-12. Price different from the child with bed or without bed or sharing room with only one adult. Children shall be charged for tips and taxes.  Child age < than 2 years old shall be FOC. 

For Flight Packages [FP] Children fare apply normally for child age between 2-12. Price different from the child with bed or without bed or sharing room with only one adult. Children has no air fare different with adult. Children age < 2 years old shall be charged for tips and taxes. 

For Cruise Packages [CP] Children fare apply normally for child age between 2-12. Children price please refer to each cruise company policies on child fare. Children age < 2 years old shall be charged for tips and taxes. 

Itinerary Arrangement is subject to change without prior notice due to circumstances beyond our control including, weather, road or trail conditions and flight schedules

Validity of Passport. Please ensure your passport is within the 6 months validity from the day you returning home. Any cancellation and amendment due to the unvalid passport are not allow. 

Thank You