Triba East Travel

General Terms

Day Tours Packages are valid for all nation world wide traveler with English speaking Guide services as original basis unless it stated different.
Flight Packages are valid for all Malaysian and Malaysia Social/Work/Study Permit Holder as original basis unless it stated different.
Hotel Packages are valid for all Malaysian and Malaysia Social/Work/Study Permit Holder as original basis unless it stated different.
All tours and bookings are valid fot minimum 2 person to travel and based on twin or triple room sharing for hotel packages.
All itineraries are subject to change without prior notice due to circumstances beyond our control including, weather, road or trail conditions and flight schedules
Tour fares are based on current airfares, service prices, with or without government tax and exchange rates, applicable at time of print or quotation and are subject to change with or without prior notice.
The package price includes as shown on our web site.
Tour price includes airfare only or just have indicated in the land price and indicated on specific itineraries, airport transfer (if any) and meals (if any), as specified in the tour itineraries.
Tour price excludes airfare, fuel charges, airport taxes, airport security taxes, airline insurance charges, visa fees, travel insurance, custom user fees as specified by the airline and airport authorities parties, laundry, excess baggage charges, beverages, room service, gratuities to airport and hotel porters, and all items of a personal nature.
Surcharge and complusory dinner applies during peak seasons, weekends, public holidays, eve of public holidays, and school holidays. Please refer to the High Season Surcharge Listing. In case you do not agreed on the High Season Surcharge, please provide choices of date of travel with in non peak season.Day Tours Packages are valid for all nation world wide traveler with English speaking Guide services as original basis unless it stated different.

Amendment

For attraction, shows, ferry, transport, air ticket and cruise. Amendment and cancellation are all subject to each and individual products terms. Usually no amendment will be allowed. For tours, any amendment occur must be informed in written. An amendment/alteration fee of RM100 per person per amendment is applicable. This served as our administration fees. Amendment is also subject to surcharges at point of alteration or amendment and it could be vary from airlines & hotels. Other amendment charges might be imposed by third parties relating to the package but not limited to hotels, ground operators, tour wholesaler and airlines. Guests must prepare to top up the different charges raised upon the amendment requested or the purchase will be auto cancel.

Cancellation

Any cancellation occur must be informed in written. Cancellation is subject to cancellation charges at point of cancellation Cancellation with refund and the value to refund is based on case to case basis and the instruction of the respective government, airlines and hotels policy. In certain circumstances, postpone is allowed rathan than cancel. In any circumstances, cancellation charges of RM100 per person is applicable. Cancellation can be happened in four circumstances as below : a.  Cancellation due to any act of God, War, Strike, Riot or Order from the Government of Malaysia or the Government  of the destination that traveler going to visit.  b.  Cancellation due to personal health issue. Guest is likely to endanger the health or safety and certified by the qualified doctors.   c.  Cancellation due to the Refusal of Entry.  The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if you are refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behaviour and activities are considered to be detrimental by foreign government. d.  Cancellation due to the company is unable to arrange the ground tour arrangement or accommodation and guests  do not accept any of the company alternatives arrangement with similar value of packages / tours / accommodation / meals or any items in the packages. Refund after administration charges is possible. 

Refund

Refund is apply based on each and individual cases. It will be made  after deduction of necessary charges from all principals and our administration charges of amendment or  cancellation.  All balance of cash raised from the refund except overpaid payment, is to be remained within the agency for future purchase. The cash value is transferable with a minimum charges of RM50/person.

Additional Services/Unutilised Services/Deviation of Routing/No Show/Late

Any additional services and optional tours are based on the selling price at local office and guests direct payment to them. Any unutilised services and cancellation during tour / late to meeting point or no show are not refundable.  Any diversion and deviation of routing and extension during tour are subject to the availabilities and it is on guests own expenses

Thank You

Others terms of services will be based on each proposal of quotation that sent to you after discussion on your travel needs.